Winning With Strategy

This award is for driving a holistic strategy to improve Customer Engagement metrics like Retention, Stickiness, and Lifetime Value.

Carving The Perfect Path

This award is for orchestrating the customer journey across channels to provide a ‘WOW’ experience while driving growth.

Scaling Personalization

This award is for the innovative use of Sherpa AI, Predictions, and other capabilities for delivering personalization at scale to drive customer delight.

Turning Data Into Delight

This award is for analysing data to derive actionable insights and turning them into a delightful customer experience.

In The Moment Engagement

This award is for engaging customers at the right time when they’re most likely to convert or engage back.