The Agentic Customer Engagement Platform

3X Faster Campaign Go-Lives | 2X Lift in In-App CTRs

“With MoEngage coming in, I think we broadly drew different pillars on how we want to build with AI. The first one being unification of data across channels. We're able to leverage all of that from a single platform, setting the right context for the AI system to build on.”

— Parth Shah, Growth Lead

25% Uplift in Weekly Retention Rates | 107% Increase in Click-to-conversion Rates

“The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.”

— Suman Sourav, Lead Product Manager, Titan Company Limited

100% YOY increase in APE via Push | 86% Push delivery rates

“We are a team of extremely data-driven people and were looking for a marketing automation tool that could not only help us bring advanced customer journeys to life but also offer a robust analytics engine. MoEngage delivered on all those fronts.”

— Shubham Choudhary, Deputy BU Head-Growth, Policybazaar

AI-Powered Engagement: Gujarat Titans Drives 93% Screenview Surge by Unifying Data and Powering Fan Loyalty

“Features like Flows, Connectors, and advanced campaign targeting changed how we interact with fans during the season. MoEngage helped us achieve record participation and engagement ratios across channels through a 62% jump in DAUs and a massive 93% surge in screenviews year-over-year.”

— Gujarat Titans, Marketing Team

25% Uplift in conversions | 5% Uplift in Incremental monthly sales revenue

“MoEngage has empowered our team to leverage deep segmentation and analytics, allowing us to create tailored customer engagement initiatives across both our app and web platforms. The multiple dashboards we have set up enable us to effectively target key journeys, such as optimizing the install-to-uninstall path and boosting add-to-cart conversions.”

— Mohinder Thakur, Head of E-com Growth & Digital Marketing

20% Uplift in Revenue from the Loyalty Management Program | Multiple Automated Customer Journeys in Place

“As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.”

— Sandeep Anand, CMO at Jubilant FoodWorks Ltd.

99.97% Reduction in campaign go-live timelines | 2.6x Growth in transactions over the last 6 months

“MoEngage drives personalization at IndusInd Bank. We have a lot of customer data and can seamlessly integrate that intelligence into MoEngage. This enables us to create real-time communications relevant to the customer persona by integrating our data warehouses and MoEngage’s engagement platform.”

— Charu Mathur, Head- Business and Strategy, IndusInd Bank

90% Decrease in manual efforts | 93% Drop in go-live time for complex campaigns

“Our partnership with MoEngage has been nothing short of transformative. From the outset, their enthusiasm for collaboration and genuine commitment to understanding our business has truly set them apart. They took the time to learn our objectives inside and out, which has led to innovative solutions tailored to our specific needs.”

— Sachin Mishra, Senior Manager - MarTech

3X Faster Campaign Go-Lives | 2X Lift in In-App CTRs

“With MoEngage coming in, I think we broadly drew different pillars on how we want to build with AI. The first one being unification of data across channels. We're able to leverage all of that from a single platform, setting the right context for the AI system to build on.”

— Parth Shah, Growth Lead

25% Uplift in Weekly Retention Rates | 107% Increase in Click-to-conversion Rates

“The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.”

— Suman Sourav, Lead Product Manager, Titan Company Limited

100% YOY increase in APE via Push | 86% Push delivery rates

“We are a team of extremely data-driven people and were looking for a marketing automation tool that could not only help us bring advanced customer journeys to life but also offer a robust analytics engine. MoEngage delivered on all those fronts.”

— Shubham Choudhary, Deputy BU Head-Growth, Policybazaar

AI-Powered Engagement: Gujarat Titans Drives 93% Screenview Surge by Unifying Data and Powering Fan Loyalty

“Features like Flows, Connectors, and advanced campaign targeting changed how we interact with fans during the season. MoEngage helped us achieve record participation and engagement ratios across channels through a 62% jump in DAUs and a massive 93% surge in screenviews year-over-year.”

— Gujarat Titans, Marketing Team

25% Uplift in conversions | 5% Uplift in Incremental monthly sales revenue

“MoEngage has empowered our team to leverage deep segmentation and analytics, allowing us to create tailored customer engagement initiatives across both our app and web platforms. The multiple dashboards we have set up enable us to effectively target key journeys, such as optimizing the install-to-uninstall path and boosting add-to-cart conversions.”

— Mohinder Thakur, Head of E-com Growth & Digital Marketing

20% Uplift in Revenue from the Loyalty Management Program | Multiple Automated Customer Journeys in Place

“As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.”

— Sandeep Anand, CMO at Jubilant FoodWorks Ltd.

44% Increase in delivery rates for Xiaomi Devices | 15% Boost contributed via Push Amplification™ Plus

“MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.”

— Arjya Nathvani, AVP-CRM, OYO

90% Decrease in manual efforts | 93% Drop in go-live time for complex campaigns

“Our partnership with MoEngage has been nothing short of transformative. From the outset, their enthusiasm for collaboration and genuine commitment to understanding our business has truly set them apart. They took the time to learn our objectives inside and out, which has led to innovative solutions tailored to our specific needs.”

— Sachin Mishra, Senior Manager - MarTech

20% Uplift in Revenue from the Loyalty Management Program | Multiple Automated Customer Journeys in Place

“As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.”

— Sandeep Anand, CMO at Jubilant FoodWorks Ltd.

3x Faster campaign launch speed | 500+ BPS Lift in email open rates

“"Foxwoods has always delivered a highly personalized guest experience on property. The digital side was playing catch-up. With MoEngage, we unified guest data across channels, automated real-time communications like tier upgrades and new member offers, and gave our team the ability to reach guests the way they actually want to be reached."”

— Blair Bendel, SVP of Marketing, Foxwoods Resort Casino

200+ Migrated Multi-geo Campaigns | 15% Increased Engagement in Music Streams

“MoEngage's support teams helped us migrate 200 live campaigns from the previous platform seamlessly in 12 weeks, while also providing custom support to solve our biggest challenges.”

— Hope Barrett, Director of Product Management at SoundCloud

12 Weeks To Onboard Transactional Messaging | 70% Reduction in Engineering Bandwidth

“At Loblaw, our goal was to unify our messaging strategies across a number of diverse business lines, while also finding a partner who could provide custom solutions tailored to our unique use cases. MoEngage has been the partner of choice, offering steadfast support and facilitating partnership expansion across channels.”

— Lisa Pinto, Senior Director, Personalization

Coca Cola Leverages MoEngage to Deliver Hyper-personalized Retail Journeys

“Our core problem was the lack of personalization in our communication and engagement, which was previously a 'one size fits all' approach for promotions. We chose MoEngage because it offers a great blend of power and simplicity; the cross-segmentation is immense—it's endless what we can create through the tool. Crucially, automated journeys are a one-time job for a lifetime, and this gives us a lot of space and time to think about other strategic personalization use cases."”

— Abdul Mukkadem, Director - Digital Commercial & AI

How Pizza Hut Boosted Trust and Accelerated Conversions with RCS Business Messaging

“Partnering with MoEngage for RCS has turned our communication from standard broadcasts into immersive, personalized experiences. By combining verified branding with rich media and regional language support, we've built deeper trust while scaling to millions of messages annually. This synergy has allowed us to maximize our reach and engagement.”

— Puneet Khare, Head - Retention & Growth

17% Increase in General Mobile App Activity | 5% Improvement in In-app Listening

“"MoEngage provides a better and more nuanced understanding of our audiences and their preferences than our previous legacy platform. Unlike other platforms, MoEngage is accessible and easy for our team members to use. Also, MoEngage’s roadmap is definitely ahead of the curve and in alignment with the changing technology landscape."”

— Tim Armstrong, Director - Digital Product, Technology and Data

44% Increase in delivery rates for Xiaomi Devices | 15% Boost contributed via Push Amplification™ Plus

“MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.”

— Arjya Nathvani, AVP-CRM, OYO

25 Million Incremental app opens | 10% Increase in CTRs

“We had a unique challenge of providing real-time, hyper-local and personalized weather alerts to our users and MoEngage has proved to be an asset in automating our efforts at scale. The analytics piece has helped us analyze, understand and uncover valuable insights to improve our retention.”

— Jeff Stone, Senior Engineering Manager

65% Uplift in the App Engagement Time | 15% Higher Onboarding Completions

“MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.”

— Adam Cohen Aslatei, CEO of S’More

56% Uplift in Purchases | 65% Retention Rate of Subscribers and Purchases

“White Wednesday was a critical online sale period for us at Landmark Group in order to increase our databases overall and The ability to contact our customer base using behavioral driven, personalized, event-based content in a reactive and agile manner using MoEngage’s Push Amplification was crucial to the success of the sale.”

— Claire Adshead, CRM and Retention Manager

Airtel Xstream Observes Conversion Rates of 30% Through WhatsApp and MoEngage

“Thanks to this MoEngage integration, we increased our app installation by 20%. This helped us enhance our reach to our mobile-savvy audience to ensure they were not missing out on a world-class content delivery platform for the entire family.”

— Official Airtel Xstream Spokesperson

135% Increase in new customer retention | 1 New Product Launched

“New user retention is the first true litmus test for any SaaS company. MoEngage’s full suite of customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.”

— Vinicius Bazan, Head of Product - Empiricus

Less than 1 Week Campaign launch time (down from 1 month) | 50% Open rates on hyper-segmented campaign

“"KAYAK needed a platform that could keep pace with real-time travel. With MoEngage, we unified email and push into a single system, gave our lifecycle team the flexibility to build and launch without engineering dependency, and made sure time-sensitive alerts — price drops, gate changes, flight delays — reach travelers exactly when they need them."”

— John Ferris, VP of Technology, KAYAK

3x Faster campaign launch speed | 500+ BPS Lift in email open rates

“"Foxwoods has always delivered a highly personalized guest experience on property. The digital side was playing catch-up. With MoEngage, we unified guest data across channels, automated real-time communications like tier upgrades and new member offers, and gave our team the ability to reach guests the way they actually want to be reached."”

— Blair Bendel, SVP of Marketing, Foxwoods Resort Casino

200+ Migrated Multi-geo Campaigns | 15% Increased Engagement in Music Streams

“MoEngage's support teams helped us migrate 200 live campaigns from the previous platform seamlessly in 12 weeks, while also providing custom support to solve our biggest challenges.”

— Hope Barrett, Director of Product Management at SoundCloud

140% Rise in conversions for tariff changes offers | 400% Increase in add-on activations on the app

“With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.”

— Kirsten Theiner, Product Owner - One App

12 Weeks To Onboard Transactional Messaging | 70% Reduction in Engineering Bandwidth

“At Loblaw, our goal was to unify our messaging strategies across a number of diverse business lines, while also finding a partner who could provide custom solutions tailored to our unique use cases. MoEngage has been the partner of choice, offering steadfast support and facilitating partnership expansion across channels.”

— Lisa Pinto, Senior Director, Personalization

Up to 35% Conversion Rates Due to Email A/B Testing | Over 35% Email Open Rates

“With MoEngage, Octapharma Plasma was able to create a communication ecosystem where our team could proactively engage with our audiences. It allows us to tailor our communications to hit our KPIs, and ultimately increase donor retention by delivering educational content and personalized messages on the channels our customers interact with most.”

— Jessica Simeone, Direct Marketing and Communications Manager

50 Days To Complete End-to-end Migration | 38% Uplift in SMS CTRs

“The migration to MoEngage was incredibly smooth with zero ambiguity. The process was well-managed with clear task assignments and timelines for each SPOC. MoEngage's capabilities met our expectations, especially Sherpa’s dynamic communication feature, which has been a game changer. Overall, the experience has been highly positive, and I would recommend MoEngage to anyone looking for a robust martech solution.”

— Rishabh Kumar, Associate Product Manager, Beem

18% Increase in premium trial conversion rate | 17.8% Boost in sessions per customer

“Our collaboration with MoEngage helped us grow our customer base by introducing the right emerging artists to the right listeners. MoEngage’s expertise lies in delivering a hyper-personalized listening experience for our creators, labels, and fans; thereby helping us grow our community.”

— Charlie Kaplan, VP, Product Audiomack

200+ Migrated Multi-geo Campaigns | 15% Increased Engagement in Music Streams

“MoEngage's support teams helped us migrate 200 live campaigns from the previous platform seamlessly in 12 weeks, while also providing custom support to solve our biggest challenges.”

— Hope Barrett, Director of Product Management at SoundCloud

140% Rise in conversions for tariff changes offers | 400% Increase in add-on activations on the app

“With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.”

— Kirsten Theiner, Product Owner - One App

25 Million Incremental app opens | 10% Increase in CTRs

“We had a unique challenge of providing real-time, hyper-local and personalized weather alerts to our users and MoEngage has proved to be an asset in automating our efforts at scale. The analytics piece has helped us analyze, understand and uncover valuable insights to improve our retention.”

— Jeff Stone, Senior Engineering Manager

28% Average conversion on influencer campaigns | 15% Uptick in customer retention

“The best thing about MoEngage is its Analytics suite; it is intuitive and provides insightful data. The MoEngage team has been super helpful during the integration process and, even after, they’ve helped us streamline our processes.”

— Rowan Pereira, Group Product Manager

65% Uplift in the App Engagement Time | 15% Higher Onboarding Completions

“MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.”

— Adam Cohen Aslatei, CEO of S’More

35% increase in subscription purchases | 3 weeks to migrate to MoEngage

“We evaluated all of MoEngage's competitors, but none of them met our criteria for a CEP. MoEngage provided the best support during the migration of existing use cases in a detailed and methodical manner.”

— Tim Boerner, Technical CRM Manager

Foodhub Delivers a Personalised Experience Using MoEngage Segmentation

“The team has been fast and attentive with their onboarding process. They ensured that they provided us with the features our brand and our current engagement strategy needed. MoEngage accepted us not as a client but as a partner, and that’s the most important part of this collaboration.”

— Nick Bottai, Marketing Director, Foodhub

45% Increase in sales contribution | 50% CVR uplift from abandoned cart flow

“We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.”

— Abhishek Tiwari, Manager CRM

23K Customers onboarded in the last 3 months | 25% Surge in ‘Quick Remit’ usage

“We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.”

— Sridhar Iyer, Sridhar Iyer

56% Uplift in Purchases | 65% Retention Rate of Subscribers and Purchases

“White Wednesday was a critical online sale period for us at Landmark Group in order to increase our databases overall and The ability to contact our customer base using behavioral driven, personalized, event-based content in a reactive and agile manner using MoEngage’s Push Amplification was crucial to the success of the sale.”

— Claire Adshead, CRM and Retention Manager

2.42% RFM Segmentation CTR | 19.8% Personalized In-app CTR

“One of our biggest challenges was the integration of offline and online data. We understand that to have a truly effective omnichannel experience, we need to stitch the offline and online data and build a holistic customer view. This is where MoEngage’s insights-led customer engagement platform has helped us.”

— Ahmed Fahmy, Marketing Manager

~80% Increase in e-mail open rates | 65% Increase in brand's average daily active users

“Customer engagement for us is critical. As a retailer, you always want to engage with the traffic that is coming in. It does not stop at a one-time transaction but rather spreads over the customer lifecycle stage through repeat purchases. Our main KPIs were Engaging, Converting, and Retaining.”

— Madhlina Thomas, Senior Executive Customer Retention Marketing

240% Increase in the number of bookings | 21.6% Conversion rate for cart abandonment flows

“Before MoEngage, while we were communicating periodically with customers, however, the uniqueness of each communication was missing. With MoEngage, we have been able to use capabilities like JINJA templates to build curated communications leading to better engagement.”

— Hassan El-Tahan, Vice President of Growth, Gathern

15% Increase in revenue | 5.46% Dynamic Product Messaging Campaigns

“In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.”

— Moalla Alfadil, Director Of E-commerce

45% Increase in sales contribution | 50% CVR uplift from abandoned cart flow

“We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.”

— Abhishek Tiwari, Manager CRM

23K Customers onboarded in the last 3 months | 25% Surge in ‘Quick Remit’ usage

“We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.”

— Sridhar Iyer, Sridhar Iyer

56% Uplift in Purchases | 65% Retention Rate of Subscribers and Purchases

“White Wednesday was a critical online sale period for us at Landmark Group in order to increase our databases overall and The ability to contact our customer base using behavioral driven, personalized, event-based content in a reactive and agile manner using MoEngage’s Push Amplification was crucial to the success of the sale.”

— Claire Adshead, CRM and Retention Manager

2.42% RFM Segmentation CTR | 19.8% Personalized In-app CTR

“One of our biggest challenges was the integration of offline and online data. We understand that to have a truly effective omnichannel experience, we need to stitch the offline and online data and build a holistic customer view. This is where MoEngage’s insights-led customer engagement platform has helped us.”

— Ahmed Fahmy, Marketing Manager

~80% Increase in e-mail open rates | 65% Increase in brand's average daily active users

“Customer engagement for us is critical. As a retailer, you always want to engage with the traffic that is coming in. It does not stop at a one-time transaction but rather spreads over the customer lifecycle stage through repeat purchases. Our main KPIs were Engaging, Converting, and Retaining.”

— Madhlina Thomas, Senior Executive Customer Retention Marketing

240% Increase in the number of bookings | 21.6% Conversion rate for cart abandonment flows

“Before MoEngage, while we were communicating periodically with customers, however, the uniqueness of each communication was missing. With MoEngage, we have been able to use capabilities like JINJA templates to build curated communications leading to better engagement.”

— Hassan El-Tahan, Vice President of Growth, Gathern

15% Increase in revenue | 5.46% Dynamic Product Messaging Campaigns

“In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.”

— Moalla Alfadil, Director Of E-commerce

Coca Cola Leverages MoEngage to Deliver Hyper-personalized Retail Journeys

“Our core problem was the lack of personalization in our communication and engagement, which was previously a 'one size fits all' approach for promotions. We chose MoEngage because it offers a great blend of power and simplicity; the cross-segmentation is immense—it's endless what we can create through the tool. Crucially, automated journeys are a one-time job for a lifetime, and this gives us a lot of space and time to think about other strategic personalization use cases."”

— Abdul Mukkadem, Director - Digital Commercial & AI

78% Increase in MAUs | 20% Increase in Stickiness

“"We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app."”

— Trung Luong, Director of Technology

How ABS CBN Retains 92% of Subscribers

“Our CLM initiatives have also contributed an average of 59% of new users on boarded onto the platform, in a quarter. Because of the contribution to new users, we are able to do more with our marketing budgets, enhance our campaigns, widen the reach, and improve our customer experience.”

— Joy Miranda, Head of Subscriber Management

100+ Customer touchpoints automated | 1 month to 1 hour Reduction in average campaign execution time

“From 1 month to 1 hour - By leveraging MoEngage’s capabilities, we’re now able to execute campaigns faster than ever before, significantly boosting operational efficiency and growth!”

— Jamil Fabia, Digital Growth Manager, Strategy & Proposition

How OLX Slashed MarTech Costs by 60% and Doubled Lead Conversions with MoEngage

“I would highly recommend MoEngage to other teams. It has significantly improved our campaign performance and overall metrics. We’ve gained substantial value from its features and insights, which have helped us better understand and engage our customers.”

— Muhamad Zidane, CRM & MarTech Specialist

Scaling to 2 Million Emails Per Day: MoneyHero Amplifies Customer Engagement With MoEngage

“MoEngage’s team has been extremely proactive right from the start. Most implementation was completed within 60 days for 4 MoneyHero brands across four countries. This is our fastest implementation experience with a customer engagement platform (CEP) vendor.”

— Rohith Murthy, CEO and Board Director, MoneyHero Group

29.5% Conversion rate for their rewards program | 26.19% Increase in click-through rates via A/B testing on weekend deals

““MoEngage’s seamless interface makes it easy for team members without much technical expertise to benefit from the platform. The insights offered by MoEngage help us to improve our customer experience, drive scalable growth, and optimize our key business metrics.””

— Reza Zahid Mirza, Group Head Corporate Communication, XL Axiata