What You Can Learn From Today's Ecommerce and Retail Marketers

cover-image

Read this report to understand:

  • text-item-icon
    The top priorities for today’s Retail marketers, including C-level executives, team leads, and ICs
  • text-item-icon
    The biggest challenges facing consumer marketing teams at brands like Amazon, Walmart, Target, and Crocs
  • text-item-icon
    How Retail marketers are utilizing technology and AI to enhance customer engagement

The State of Cross-Channel Marketing 2025: Ecommerce & Retail Edition

What Your Retail Peers Are Doing for Cross-channel Marketing in 2025:

Key report card icon
48.7%
of marketers prioritize customer acquisition vs. other business objectives like increasing customer engagement.
Key report card icon
50.9%
of marketers find executing effective cross-channel communication their biggest challenge, followed closely by budget constraints.
Key report card icon
29.2%
of marketers say using integrated marketing technology is the #1 precursor to cross-channel marketing success.
Download the Report
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
Marketoonist
Humor to Cope With Constant Change
"We need our sense of humor now more than ever to navigate the constantly shifting world of marketing. This year’s report revealed changes in how marketers approach AI, customer retention, delivering personalized experiences, and adopting technology. I hope the cartoons help spark conversations to help become better marketers…and give us a shared laugh along the way."
customer-story-headshot
Tom Fishburne
Founder & CEO, Marketoonist
About MoEngage

MoEngage is an insights-led customer engagement platform for consumer brands that empowers marketers and product owners with AI-driven insights to create cross-channel experiences that customers love. Trusted by 1,350+ global consumer brands such as SoundCloud, Poshmark, Citi, Nestlé, Domino’s, McAfee, Samsung, 7-Eleven, Deutsche Telekom, and more, MoEngage powers personalized and seamless digital experiences. Consumer brands across 60 countries use MoEngage to power digital experiences for over 1 billion customers every month.

To learn more about MoEngage, visit www.moengage.com or email [email protected].

© Copyright 2025 MoEngage. All Rights Reserved.