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Zendesk

Zendesk

  • Built by MoEngage

Zendesk Support Suite offers businesses the ability to have natural conversations with their customers through omnichannel support using email, webchat, voice, or social messaging apps. Zendesk offers a streamlined ticketing system that values tracking and prioritizing interactions, allowing businesses to have a unified historical view of their customers.

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Overview
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The MoEngage and Zendesk server-to-server integration allows you to utilize MoEngage connector campaigns to automate the creation of support tickets in Zendesk as a result of message engagement in MoEngage flows/campaigns.

For example, after successfully implementing and testing an integration, MoEngage can create a support ticket from a user answering negatively to a feedback question such as “Enjoying our App?”, allowing your support team to follow up with the customer.

Additional Information
  • Built by:
    MoEngage
  • Category:
    Support

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