A Journey of Growth and Support: My Experience at MoEngage

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We spoke to Budi Anggakusumah, a Customer Success Manager at MoEngage about his journey and experiences in the organization. Here’s a transcript of the interview.

Can you tell us a little about yourself and your journey before joining MoEngage?

Hi, I am Budi Anggakusumah and I am a Customer Success Manager at MoEngage. I am part of the Customer Success team in Southeast Asia. I enjoy playing video games, walking around with my family, and reading a book when not working. Before MoEngage, I worked for an IT Delivery (Infrastructure) company. While the work was enjoyable, I found myself dealing with stagnant infrastructure.

I’ve always been interested in marketing and customer engagement. Although I did not have relevant work experience, I found this space fascinating. After researching several companies, I pursued a position at MoEngage. This transition was a game-changer. I was able to explore my potential in a dynamic and challenging environment. Looking back, this decision has led to a deep sense of fulfillment and growth.

How has your journey been as part of Team MoEngage?

When I first joined MoEngage, I was warmly welcomed by my colleagues and supervisors, who went above and beyond to help me adapt to the company and my role. I have improved my technical and soft skills in communication, problem-solving, and adaptability. These skills have enriched my professional and daily interactions, allowing me to navigate complex client interactions and manage challenging situations easily.

During my early days at MoEngage, I worked closely with senior colleagues to serve our clients. Eventually, I got the opportunity to manage SMB clients independently. After three months, I was entrusted with full responsibility to support a client, allowing me to delve deeply into the world of customer engagement and gain first-hand experience working with MoEngage clients.

It’s been 2 years since I joined the team. Within this period, I was entrusted to support enterprise clients in my region, helping them solve customer engagement challenges and drive business results for their organizations.

What do you like most about working for MoEngage?

There are many things that MoEngage offers to its employees that many other companies don’t.

1. Inclusive work culture

Working at MoEngage is fun! The work culture at MoEngage is fast-paced, productive, and transparent. For example, we host monthly online coordination meetings with our international partners. It’s an excellent opportunity to openly discuss challenges and share exciting discoveries in our field, collaboratively finding practical solutions. These meetings serve as a bridge for us to tackle and overcome challenges.

2. Supporting dreams beyond work

Outside work, I focus on creating a nurturing environment for my family. When I applied for a home loan, MoEngage went above and beyond to guide me through the bank approval process. Despite the initial setbacks of securing a virtual work office, they provided unwavering support, offering to vouch for my employment and income stability. Their assistance with the paperwork, which included preparing the necessary documents and liaising with the bank, was invaluable. The bank finally approved my mortgage. This support has truly filled my heart with immense pride. I am grateful to MoEngage for their support in making my home dream a reality.

3. Recognizing dedication and hard work

MoEngage celebrates employees who are passionate about their work. The company acknowledges individual contributions with diverse quarterly awards, inspiring employees to excel. I was awarded the “Rock Star” award last year  – this was an incredible milestone for me and has motivated me to strive for more.

Grateful for the all-round support and growth at MoEngage

I am incredibly thankful to MoEngage for their unwavering professional and personal support. Their consistent guidance has been pivotal in my overall development, making my experience at MoEngage exceptional and rewarding.

If you’re looking to work for a fast-paced growth organization and be part of a strong team, look at ways to build your career at MoEngage.