MOENGAGE FOR RETAIL & E-COMMERCE
Convert Casual Browsers Into Loyal Customers
Unify data siloes to uncover upsell and cross-sell opportunities across multiple brands and categories through Sherpa, MoEngage’s predictive AI engine. Convert window shoppers to buyers and buyers to brand advocates through personalized offers, product recommendations, and timely updates across multiple channels.
Trusted by 1200+ Consumer Brands Worldwide
Designed to Delight Shoppers
Retail/E-commerce
Reduce cart abandonment with timely nudges and boost order value with personalized product recommendations.
D2C
Build direct connections with your customers through contextual omnichannel messages across website, email, SMS, and mobile app.
Create Deeper Customer Loyalty Through Personalized Experiences
Enhance customer delight with streamlined onboarding experiences and nurture lasting relationships through personalized communication that builds a sense of loyalty and connection.
Deliver Critical Alerts With Real-Time Transactional Alerts
Ensure your customer are always informed with critical alerts through a unified API and a dedicated dashboard for effortless tracking.
Unlock Upsell Opportunities With Cross-Channel Marketing
Utilize in-depth customer understanding and cross-channel marketing to connect at the ideal time, adding value through strategic upsell offers.
Seamlessly Integrate Our Customer Engagement Platform With Your Tech Stack
Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue
Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.
Sandeep Anand
CMO at Jubilant FoodWorks Ltd.
Bisleri Leverages Phygital Engagement to Drive App Adoption
We wanted a platform that could provide the infrastructure to support our engagement endeavors at scale. With MoEngage, we’re able to automate campaigns using journey orchestration across multiple channels to achieve our objectives with ease and also see great results.
Ronak Sharma
Head - D2C & Digital Marketing, Bisleri
How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%
The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.
Suman Sourav
Lead Product Manager, Titan Company Limited
Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%
We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.
Rohitashwa Bhotica
Business Head, Future Pay
How BigBasket Increased Its User Reachability & Operational Efficiency
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
WOW Skin Science Clocks a 10-12X Uplift in ROI
Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under under the sun!
Sudeep Bansal
VP-Growth, WOW Skin Science
How Mamaearth Successfully Increased Delivery Rates by 219%
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.
Abhishek Gupta
Senior VP, D2C, Honasa Consumer Ltd.
Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue
Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.
Sandeep Anand
CMO at Jubilant FoodWorks Ltd.
Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%
We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.
Rohitashwa Bhotica
Business Head, Future Pay
How BigBasket Increased Its User Reachability & Operational Efficiency
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage
Here at Poshmark, one of our biggest challenges revolved around our complex relationships with our diverse consumers. We have a complicated business of buyers and sellers, alongside a social component where our Poshers could be creating their small business storefronts for their livelihood, and we needed a platform that would help us speak to each of those users individually. MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.
Katie Lay
Sr. Director of Retention Marketing, Poshmark
7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile
We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app.
Trung Luong
Director of Technology
Get My Slice Achieved an Industry-Record of 35% in Email Open Rates
We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.
Oliver Southgate
CEO - Get My Slice
Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue
Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.
Sandeep Anand
CMO at Jubilant FoodWorks Ltd.
Bisleri Leverages Phygital Engagement to Drive App Adoption
We wanted a platform that could provide the infrastructure to support our engagement endeavors at scale. With MoEngage, we’re able to automate campaigns using journey orchestration across multiple channels to achieve our objectives with ease and also see great results.
Ronak Sharma
Head - D2C & Digital Marketing, Bisleri
How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%
The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.
Suman Sourav
Lead Product Manager, Titan Company Limited
Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%
We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.
Rohitashwa Bhotica
Business Head, Future Pay
How BigBasket Increased Its User Reachability & Operational Efficiency
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
WOW Skin Science Clocks a 10-12X Uplift in ROI
Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under under the sun!
Sudeep Bansal
VP-Growth, WOW Skin Science
How Mamaearth Successfully Increased Delivery Rates by 219%
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.
Abhishek Gupta
Senior VP, D2C, Honasa Consumer Ltd.
Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue
Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.
Sandeep Anand
CMO at Jubilant FoodWorks Ltd.
How BigBasket Increased Its User Reachability & Operational Efficiency
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage
Here at Poshmark, one of our biggest challenges revolved around our complex relationships with our diverse consumers. We have a complicated business of buyers and sellers, alongside a social component where our Poshers could be creating their small business storefronts for their livelihood, and we needed a platform that would help us speak to each of those users individually. MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.
Katie Lay
Sr. Director of Retention Marketing, Poshmark
7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile
We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app.
Trung Luong
Director of Technology
How Oswald, a Unilever Brand, Uses MoEngage to Power Omnichannel Engagement
Being a customer-centric brand, we wanted to onboard a platform that helped us unify our customer data, accurately segment our customer base, and send out highly personalised campaigns through multiple channels, both online and offline. We evaluated a lot of products on the market, but MoEngage proved to be the best fit. Not just due to the platform’s capabilities but also the team’s unwavering commitment to ensure our brand’s success.
Nadine Berdux
Head of CRM & Online Marketing, Oswald
Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue
Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.
Sandeep Anand
CMO at Jubilant FoodWorks Ltd.
Bisleri Leverages Phygital Engagement to Drive App Adoption
We wanted a platform that could provide the infrastructure to support our engagement endeavors at scale. With MoEngage, we’re able to automate campaigns using journey orchestration across multiple channels to achieve our objectives with ease and also see great results.
Ronak Sharma
Head - D2C & Digital Marketing, Bisleri
How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%
The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.
Suman Sourav
Lead Product Manager, Titan Company Limited
Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%
We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.
Rohitashwa Bhotica
Business Head, Future Pay
How BigBasket Increased Its User Reachability & Operational Efficiency
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
WOW Skin Science Clocks a 10-12X Uplift in ROI
Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under under the sun!
Sudeep Bansal
VP-Growth, WOW Skin Science
How Mamaearth Successfully Increased Delivery Rates by 219%
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.
Abhishek Gupta
Senior VP, D2C, Honasa Consumer Ltd.
How BigBasket Increased Its User Reachability & Operational Efficiency
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile
We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app.
Trung Luong
Director of Technology
Blibli Drives 7X Conversions on Cart Abandonment Campaigns Using Dynamic Product Messaging
MoEngage’s Dynamic Product Messaging has been a game-changer, helping us garner significantly higher numbers for our email and push campaigns. In fact, our cart abandonment campaigns have performed very well, leading to a 7X conversion rate within a span of just three months, between October to December 2021. These numbers are far higher than the industry average, giving us a clear edge over the competition.
Arga Raka Peterson
CRM Manager, Blibli
Alfagift Boosts Monthly Transacting Customer Base to 45% with Connected Retail Approach
We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.
Linda Valentin
Head of Marketing, Global Loyalty
How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy
MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.
Joydeep Das
Lead Digital Marketing, Lifestyle
Alsaif Gallery Witnesses 15% Increase in Revenue with Flows and Smart Recommendations
In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.
Moalla Alfadil
Director Of E-commerce
AZADEA Group Grows 300% Weekly New Customers after Adapting an Omnichannel Approach
We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.
Abhishek Tiwari
Manager CRM, AZADEA
6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions
With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.
Prateek Agarwal
Head of Retention Marketing (CRM), 6thStreet.com
The ENTERTAINER Chooses MoEngage and Migrates 45+ Apps within 10 Weeks
As we move forward, we aim to continue using MoEngage's capabilities to strengthen our marketing strategy. By leveraging MoEngage's pre-built templates and functionalities, we've been able to streamline our multi-channel engagement campaigns, allowing us to deliver targeted messaging across various channels with greater efficiency. The Customer Engagement Platform's web pop-ups with countdown timers (On-site Messaging) and In-app user surveys have already played a major role in enhancing campaign
engagement.
Penny McNamara
Head of Marketing, The ENTERTAINER
How MySyara Increased its Monthly Retention from 2% to 15%
In UAE, one of the biggest asset is a car. Customers really prefer and appreciate if a personalized experience is provided to them, when it comes to car detailing. This is where we intend to leverage MoEngage's capabilities and engage with our customers to retain our North Star Metric, i.e. Monthly Active Users (MAU)
Omar Ismail
Marketing Manager, MySyara
How Rain Increased Email Deliverability by 3X and Cracked Email Inboxing
One notable obstacle revolved around email delivery, a common concern in the cryptocurrency industry due to the tendency of certain email servers to flag messages mentioning crypto-related content as spam. Through the collective efforts of the MoEngage team, Rain was able to significantly mitigate this issue and enhance the deliverability of their emails.
Haris Khan
Vice President of Growth
How Outback Personalized Engagement Campaigns Using MoEngage Insights
MoEngage platform, as a whole, is easy to understand and has all the customer engagement features we need. In addition, the platform has suggested templates/layouts that helped us develop these communications. Also, the team's availability to assist us throughout the integration process has been immensely valuable.
Daniel Barbosa
IT Director, Outback Steakhouse Brazil
Banco Pichincha Aumenta Un 18% El Uso De La Banca Móvil Con Notificaciones Push Personalizadas
"Con MoEngage, pudimos mejorar el compromiso de los clientes, ayudándoles a descubrir ofertas a través de los canales más oportunos y relevantes. La función "Best Time to Send" de MoEngage también nos ha permitido mantener la relevancia de nuestras comunicaciones. En general, MoEngage ha sido una herramienta valiosa para mejorar la experiencia del cliente y aumentar su compromiso".
Santiago Hidalgo
Head of Segments & Digital Business
Como os fluxos de MoEngage ajudaram a Waynimóvil a aumentar o número de empréstimos em 2.5x
Coletar insights comportamentais e medir campanhas é crucial para nós, e analisar esses dados comportamentais e de eventos nos permite entender o que está funcionando melhor. Somos uma empresa orientada por dados e é essencial para nós termos uma visão holística 360° de nossos clientes". Graças ao MoEngage Flows, conseguimos automatizar as jornadas dos clientes e fazer mais conversões, eliminando pontos de fricção... Esta rapidez nos dá vantagem.
Eduardo E. Gómez
Líder de marketing, Waynimóvil
How Empiricus Increased Customer Retention by 135% with Automated and Personalised Journeys
New user retention is the first true litmus test for any SaaS company. MoEngage’s full suite of customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.
Vinicius Bazan
Head of Product - Empiricus
WeatherBug Drives Customer Loyalty with 27% Boost in App Re-engagement Rate
MoEngage's strategic approach enabled WeatherBug to achieve an impressive 27.32% conversion rate, signaling a remarkable resurgence in customer engagement and solidifying a robust re-engagement strategy while maintaining a steady reduction in uninstall rates.
Tamires Peixoto
Marketing Manager, WeatherBug
Industry Recognitions
MoEngage Named a Leader in IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023
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MoEngage Recognized in the 2022 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for Its Ability to Execute and Completeness of Vision
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MoEngage Recognized As a “Customers’ Choice” Vendor in 2022 Gartner Peer Insights Voice of the Customer: Multichannel Marketing Hubs Report
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Recognized As an Industry in leader in Eight Categories in G2 Spring 2023 Grid® Report
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MoEngage Lets You...
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Build unified reporting, analyze customer behavior, and act on it instantly
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Create personalized and engaging customer experiences
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Predict and prevent customer churn
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Improve customer engagement and drive LTV
