Feb 02, 2023
Lessons from a Loyalty Expert: Vinay Poddar, Senior Manager of Customer Loyalty at Flipkart takes us through the psychology behind loyalty, some analytical models to understand and drive loyalty, and an expert take on winning back lapsed customers.
43:46Apr 14, 2021
50:14Jul 24, 2020
34:39May 27, 2021
25:48Oct 11, 2021
32:42Aug 06, 2020
Vinay is the senior manager of customer loyalty at Walmart-owned Flipkart. Vinay has driven loyalty at 100+ brands across multiple sectors and has helped optimize a scalable value proposition for 20 million+ customers at Flipkart Plus.
Ramita is a content marketer with a knack for creative storytelling. She enjoys bridging the gap between people and brands through the power of language. Her favorite activities include gaming, travel, and playing fetch with her dogs.
