Top brands open up about their experience leveraging the power of insights-led Customer Engagement strategies - learn why MoEngage customers are MoEngage advocates
We chose MoEngage because of its ease of use, coupled with its agility in automating campaigns and achieving quick time-to-live WRT campaigns.
With Clovia’s 6 Million+ customer base, we required an engagement platform that could segment users precisely and handle big volumes seamlessly. MoEngage has pulled through on all these aspects. Additionally, Merlin AI (MoEngage’s generative AI engine) has also made experimenting with content creation easy for us and helped us achieve quick time-to-value.
Using MoEngage, we are able to track, analyze, and engage with our users effectively and optimize customer experiences across various channels like push, email, website, and WhatsApp.
Using MoEngage, Info Edge has increased its operational efficiency and reduced the latency associated with setting up campaigns. Additionally, via a high level of personalization, we have been able to activate our users effectively and significantly increase retention numbers.
In the travel category, we see a lot of churn; therefore, retention is crucial. That's where the need for a platform like MoEngage came from, and the platform has performed very well on that front.
MoEngage has provided strong CS (Customer Success) function support to Airtel. As a result, Airtel is able to engage with customers at scale. The platform has also enable us to drive personalized push campaigns leading to higher engagement, CTRs, and conversions.
We've been able to cross-leverage data from digital channels through MoEngage, including identifying and reactivating dormant customers through offline touchpoints, successfully.
Using MoEngage’s RFM capabilities, Domino’s has been able to create over 100+ precise customer cohorts. Personalizing campaigns based on these cohorts along with customer journey has led to us witnessing a 2X uplift in revenue pouring in from push, email, and in-apps.
Not only does the MoEngage team support with the day-to-day activities, but they also brought a certain level of proactiveness to the table, for instance, in following up with deadlines, to ensure a smooth integration.
MoEngage has helped us successfully move customers down the funnel by nudging them with relevant content recommendations and eventually converting them to subscribers. This way, MoEngage has had a direct hand in ~30% of the conversions that Indian Express is observing.
By using MoEngage’s Customer Journey Orchestration capabilities and re-engaging customers, we were able to bring over 5-10% of drop-offs back into the funnel. Additionally, features like Sherpa AI helped Yatra.com gather insight into its customers' past behavior on their website and app to contextualize campaigns to a T.
