Top brands open up about their experience leveraging the power of insights-led Customer Engagement strategies - learn why MoEngage customers are MoEngage advocates
We have been able to significantly reduce manual effort using MoEngage’s automation capabilities. One time set up, combined with an easy analytics view and always available support team has made a big difference in driving business growth.
We went with MoEngage owing to the ease of use and the ability to launch campaigns within minutes. Through the platform, we can access customer insights, such as customer's channel and time preferences, thus reducing our marketing spends. As a result of this, we have observed a significant uplift in retention and repeat purchase rates.
Using custom personalized nurture set-ups (via Flows), conversions have improved by 30%, with DAUs spiking by almost 20%. We have also seen 25-30% business growth at a fraction of the investment after adopting MoEngage.
Here at Poshmark, one of our biggest challenges revolved around our complex relationships with our diverse consumers. We have a complicated business of buyers and sellers, alongside a social component where our Poshers could be creating their small business storefronts for their livelihood, and we needed a platform that would help us speak to each of those users individually. MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.
“MoEngage’s seamless interface makes it easy for team members without much technical expertise to benefit from the platform. The insights offered by MoEngage help us to improve our customer experience, drive scalable growth, and optimize our key business metrics.
Over the last 4 years, MoEngage has helped us enhance our understanding of our customers. This has helped us sharpen our customer segments so we can target specific customer cohorts successfully
The best part about MoEngage was that it was extremely easy to use, and we can now launch full fledged campaigns within minutes!
We currently leverage MoEngage to drive promotional messages across various channels like push, SMS, and WhatsApp to retain the existing customers and win back the dormant ones.
With the help of MoEngage, we can send out timely nudges to doctors on the platform to boost product adoption and re-engage with users who are close to churning to bring them back through A/B testing.
The integration with MoEngage was very smooth. We don't have to write any custom integrations (from our end) for the transfer of any data.
Our engagement strategy was to connect with our customers using relevancy, that’s why we created a hyper-personalized engagement strategy. MoEngage and its team realized our vision and promptly built the best possible approach to improve our customer engagement. While MoEngage’s User Path Analysis gave us a holistic view of our customers’ journeys, personalized pushes and Intelligent Path Optimizer also allowed us to engage them at the right moment.
