Android Troubleshooting and FAQs - MoEngage

Start with the SDK logger: it reports what the SDK is doing on a real device without you shipping a debug build. If the logger does not explain the problem, use the page below that matches the symptom.

Using the SDK Logger

Page	What it covers
How To Use the MoEngage SDK Logger?	Debug implementation issues from your dashboard without sharing builds.
What Are the Scenarios Where the SDK Logger Is Not Usable?	Cases the logger cannot help with, such as integration and UI issues.
How to share Android MoEngage SDK logs	Enable verbose logs and share them with the support team.

Fixing Specific Problems

Page	What it covers
Troubleshooting Push Redirection	Deep linking, push CTA buttons, and rich landing page redirection.
Troubleshooting Images	Image rendering and icon problems in push notifications.
Troubleshooting In-App	In-app messages that do not render or display correctly.
Troubleshooting Exceptions	SDK exceptions related to in-app messages, lifecycle, and compatibility.
How to Fix Installation ID Drop?	Why MoEngage may not hold a Firebase Installation ID for every user.
How to fix Token Drop? (Legacy)	Push token drops on SDK versions below 15.03.00.
Troubleshooting and FAQs	Common questions about debugging, logging, and integration.