Configure ICS - MoEngage

Sender Configuration

To configure a sender from ICS on the MoEngage dashboard, perform the following steps:

Go to Settings > WhatsApp > Sender Configuration.

Choose ICS from the list of WhatsApp providers available in the left menu, then click + Sender.

Add the following details:

Field Name	Description
Sender name	Enter a name to identify this sender in MoEngage. This name is used to recognize the sender while creating a campaign inside MoEngage. This is a mandatory field.
WhatsApp business number	Enter the phone number registered with WhatsApp (through ICS) that you want to use to send WhatsApp messages, including the country code (e.g. 919898989898). This is a mandatory field, also referred to as the WABA number.
API URL	Enter the API URL for sending requests. You can get this API URL from the ICS team. This is a mandatory field.
Authorization	Enter the Bearer token used for authentication. You can get this token from the ICS team. This is a mandatory field.

To enable WhatsApp delivery tracking, copy the MoEngage Delivery Tracking URL shown under Enable delivery tracking on the Sender Configuration screen, and share it with the ICS team so they can configure it on their end.

Click Save. Upon successful integration, you will get a success message.

You should have pre-approved templates with ICS to create a WhatsApp campaign for an ICS Sender in MoEngage.
You can create the same template verbatim in MoEngage. For more information, refer to Add Templates.

​Sender Configuration

Sender Configuration