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In MoEngage, users are categorized as registered, and anonymous users. Each user is identified with a unique user ID generated and associated with the users in the system with their mobile number and email address. A user who logs in to your app or website would have parameters such as Mobile Number, Email Address, or Custom Identifier (the ID generated by the app). For each user, MoEngage also generates an identifier, the MoEngage ID. You can search for the user using any of the parameters mentioned above. For more information on these user types, refer to Users in MoEngage. We will achieve this use case by creating segments,
  1. To find registered users in the system.
  2. To find anonymous users in the system.

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Expected result:

You will be able to see the users who logged in to your application and anonymous users in the system. Registered users inyour system: Anonymous users in your system: anon user.png

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Steps to find a user who logged in to the system

You can search using a mobile number, email address, or MoEngage ID from the search bar. In this example, we will use MoEngage ID.
  1. On the left navigation menu in the MoEngage dashboard, click Segments, and then click Search Users.
  2. In the search bar, search using Name, Email, Mobile Number, MoEngage ID, or ID.
  3. Enter one of the parameters in the search box and press Enter. This search presents a list of users matching your input with the parameters.
  4. Click the user you want to view, and the user profile of the respective user will be displayed. Search-ezgif.com-loop-count.gif
    Search by MoEngage ID is not supported for a user base below 10k.
  5. The same functionality is also present on Create Segments page, click Segments, and then click Create Segment. For more information on creating segments, refer here.
  6. With Admin and Managers access, you can also provide instructions for their team members on how to look up their users, as shown below: search.gif

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Steps to find anonymous users

Anonymous users typically have only the MoEngage ID. You can, however, search for them using the advertising identifiers or web push tokens depending on the platform on which the user is available. Perform the following steps to identify users on the respective platforms as mentioned below:
Ensure you have Google Advertising ID (GAID) enabled during integration for users who are not logged in.You can fetch Android users who are not logged in to MoEngage using GAID.
  • To fetch GAID, check your Android phone’s Settings.
  • You can also fetch GAID using the Apps available on the Google Play Store; for more information, refer to the Sample app.

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Search a user with GAID

  1. On the left navigation menu in the MoEngage dashboard, click Segments, and then click Create segment.
  2. Click the Filter users by option, and then click the User property tab.
  3. Add the filter criteria with user attributes, Google Advertising ID (Android)
  4. Select the GAID from the dropdown Select Option.
  5. Click Show count. GAID_USer.gif
  6. From the Query result, click on the user icon in Sample users to open the User Profile. GAID.png