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Problem

The customer observes a discrepancy in event counts between mParticle and MoEngage while passing event data.

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Explanation

  1. Data logging in MoEngage:
    • The first log is recorded when data from any platform reaches MoEngage.
    • If no logs are visible for certain days, it usually indicates that:
      • Requests did not reach MoEngage.
      • Requests failed due to validation errors.
  2. Backdated events:
    • If backdated events are passed (for example, 1,000 events sent on January 10 for January 1), the following occurs:
      • These events appear under January 10 in the logs.
      • However, in the behavior section of the dashboard, they are displayed under January 1.
    • If the source platform uses a different logic for displaying event dates, discrepancies will occur.
MoEngage processes data for any specific day using the current_time when the event is received, not the time when the event originally occurred through API (in the case of historical data).