Introduction

ICS provides SMS Gateways. It helps integrate smart SMS, including the latest Google-verified SMS campaign, into your omni channel marketing strategy.

Prerequisites Ensure that you have the login credentials such as UserId and bearer auth token for the SMS ICS Account.If you have any issues with the credentials or if you do not have the credentials, contact ICS support.

Configure SMS Connector (Service Provider)

Navigate to Settings > Channel > SMS > Sender configuration.
Select ICS in the Add Sender screen.
Add the following details in the Sender Details screen.

Field	Description
Mark as default	This toggle will be disabled during sender creation. The first sender to be created in your MoEngage account will be marked as the default sender for your SMS campaigns. You can change the default sender by following the steps mentioned in Marking a sender as default.
Sender name	This field identifies the readable sender name that can be used while creating a campaign or alert.
Sender type	The Sender type can either be one of the following: 1. Service Implicit 2. Promotional Select the appropriate sender type.
Sender ID	This is the number from which SMS will be sent to your users.
Username	This is the username of your ICS account.
Password	This is the password of your ICS account.
Shorten URL and track click using	Select MoEngage if you want MoEngage to track your clicks. Select ICS if you want ICS to track your clicks. For ICS click tracking, contact ICS support to enable it and set the clicks callback URL on your ICS account first. For details, see URL Shortening and Click Tracking.
Delivery tracking URL	Copy the Delivery tracking URL and ask ICS support to set it as your delivery callback. For details, see Delivery Callback.

Send a test SMS to verify your configuration.
Click Save to save the Sender Configuration.

Delivery Callback

To track SMS delivery receipts, you must set the MoEngage delivery callback URL on your ICS account. Use the callback URL for your data center: https://api-0X.moengage.com/sms/dlr/ics Replace 0X with your workspace’s data center number (for example, api-03 for DC-03). To find your data center, see Data Centers in MoEngage. This URL also appears on the SMS Settings page. To configure this callback, share the URL with ICS support and ask them to set it as the delivery callback on your ICS account.

Delivery receipts are not tracked until this callback URL is configured on your ICS account.

URL Shortening and Click Tracking

For ICS, you can also use the URL shortening and click tracking feature provided by ICS. To enable it, select ICS in the Shorten URL and track click using field when configuring the sender. To use ICS click tracking, contact ICS support to enable it for your account, and set the clicks callback URL on your ICS account: https://api-0X.moengage.com/sms/clicks/ics Replace 0X with your workspace’s data center number. With ICS click tracking, MoEngage tracks click receipts. To use MoEngage URL shortening and click tracking instead, you do not need to set the clicks callback URL on ICS.

Next Steps

Create an SMS campaign using the Getting Started for creating SMS campaign.
Set the Frequency Capping for SMS.
Set the Current Service Provider.

Guide

Configure ICS

Introduction

Configure SMS Connector (Service Provider)

Delivery Callback

URL Shortening and Click Tracking

Next Steps

​Introduction

​Configure SMS Connector (Service Provider)

​Delivery Callback

​URL Shortening and Click Tracking

​Next Steps

Introduction

Configure SMS Connector (Service Provider)

Delivery Callback

URL Shortening and Click Tracking

Next Steps