The different statuses of the flow during their lifecycle are described as follows. The status is visible on the All Flows page. Filter the flows based on similar status. The current status of the flow is displayed in the top right corner for all the opened flows. The following are the status of flows. You can Pause, Stop and Retire flows. Scheduled, Completed, and Active is defined by MoEngage.

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Edit

After you publish, the Flow stats on users entering the flow and their performance at every stage are displayed. You can only edit an active, scheduled, or paused Flow. The changes will create a new version of the current flow, which can be published or saved. For more information on editing Flows, refer here. Any change that creates a new version will affect only those users who enter the flow after the new version is published. Existing users will not be affected by the new version. They will continue their trip in the version that is active when they enter. If there are changes made to a flow that doesn’t create a version (like editing the content in the campaigns), the changes are visible to only those users who cross the edited stages post-republishing of the flow. Other users who have already crossed the edited stage before republishing the flow will not be affected by the changes.

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Duplicate

To duplicate an existing flow, click Actions, and then click Duplicate. You can also duplicate an active flow from the Actions option on the All Flows page. To duplicate a specific version of a flow, select that version in the version selector first, and then use the same option. This will open a duplicate instance of the already created Flow/ the created version in a new tab which can then be changed, saved, and published.

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Pause/Resume

To pause an active flow, click Actions, and then click Pause. After you pause, the active flow trip pauses at its current flow stage and won’t advance to the next stage. Due to pause, it might so happen that few users can get indefinitely stuck on any of the Flow stages even after resuming the Flow. In paused state:

• New users will not enter the Flow
• No message will be sent
• No condition will be evaluated
• Users that are already in the Flow will not move to the next step of the flow.

Resume any paused flow. After you resume, MoEngage starts processing the active flow trip of users from the Flow stages at the time of pausing the flow.

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Stop

To stop a published flow permanently, click Actions, and then click Stop. After you stop a flow, the users in it stop at their current stage and no new users can enter it. You cannot resume a flow after you stop it. This confirmation appears when no earlier version of the flow still has active trips. When an earlier version does, MoEngage shows a different confirmation that stops every version of the flow together. For more information, refer to Stopping a Flow That Has Active Older Versions.

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Retiring a Flow

While stopping the flow, Marketers can choose to allow the users currently in the flow to move forward towards a flow exit while preventing any new entries into the flow. We term it as Retiring a flow. This is especially useful while duplicating a flow to add or remove stages from the existing flow. When the duplicated flow is published, ensure to retire the original flow to avoid users entering both flows. The option to retire the flow will be available after clicking on Actions from the Top Right in your Flows Canvas.