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Configure Attribution Settings

To configure the attribution settings:
  1. Navigate to Settings -> Advanced settings -> Conversion and attribution.
  2. The following fields are available:
    Field NameDescription
    Default Attribution ModelChoose the attribution model for your campaigns and flows by selecting one of the following:
    • All Interactions
    • Last Interaction
    For more information about how each of these models works, refer to All Interactions model and Last Interaction model.
    Conversion viewEach attribution model has certain attribution types associated with it. Based on the attribution model chosen, you get the following options in this dropdown list:
    • The All Interactions model has the following options: View Through Attribution*,* Click Through Attribution*,* and In Session Attribution.
    • The Last Interaction model has the following options: Click Through Conversion and Total Conversions.
  3. Click Save. You are prompted for confirmation about changing the attribution model or type. Click Done. You get a success message, as shown in the following image. SuccessMessage (1).png

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Switching Between Attribution Models

When you switch between attribution models, the campaign statistics pertaining to conversion are recalculated based on the model chosen. Switch_AttribtuionType_RevampedUI.gif For example, if the current setting is the All Interactions Model and there are campaigns with the same conversion goals and overlapping attribution windows, more than one campaign could get the attribution for the conversion. For more information, refer to All Interactions Model. However, if the setting is changed to the Last Interaction Model, only the campaign with the deepest and latest attribution gets the attribution for conversion. Thus, some campaigns may experience a dip in conversion and revenue metrics when there is a switch from the All Interactions Model to the Last Interaction Model. Similarly, when there is a switch from the Last Interaction Model to the All Interactions Model, some campaigns may experience inflation in the conversion and revenue metrics.

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Switching Between Conversion Views

When you switch between conversion views, the metrics are shown for the attribution type selected in the Default Attribution Type in the Campaign Analytics and Info page changes based on the attribution type chosen. SwitchConversionView_RevampedUI.gif For example, when the attribution model is All Interactions, and the default attribution type is View through attribution, the Campaign Analytics page shows calculated based on view through attribution. When you change the default to click-through, the statistics shown are for click-through attribution. You can, however, change the attribution type in the Attribution Type filter in the Analytics section to see the metrics for other attribution types, as shown in the image below. SwitchType_Anlaytics.gif

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Adding Conversion Goals to Campaigns

You can define the conversion goals during the third step of campaign creation for all channels. To add a conversion goal to a campaign:
  1. Click + New goal in the Conversion Goals section.
  2. In the Goal name field, add a name to the goal.
  3. In the Event Name dropdown list, select an event to be associated with the goal.
  4. In the Track goals for section, add the attribution window (the duration from the time user received/clicked the campaign, for which a conversion goal will be tracked.)for the campaign. For more information, refer to [Attribution Window]/user-guide/settings/advanced-settings/campaign-attribution-settings#adding-conversion-goals-to-campaigns).
  5. You can add multiple conversion goals to a campaign. You can track a maximum of five conversion goals for a campaign.
  6. Use the Primary goal option to specify any of the goals added as the primary goal for the campaign.
For example, you want to track the number of customers who have purchased an iPhone after you send the campaign. (Event - purchase event, Product - iPhone). Your conversion goal setup might look to the goal in the following image: CG_PrimaryGoal.png With multiple conversion goals, you can track more than one business metric or visualize a funnel for your user actions. For example, you can check the following with multiple conversion goals:
  • How many users have viewed the product page?
  • How many of them added that product to the cart?
  • How many of them made a successful order?

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Tracking Revenue Metrics

You can track revenue metrics for the primary conversion goal of a campaign. Enable the Revenue performance toggle for the primary goal.

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Attribution Window

The attribution window is the duration for which the conversion goal is tracked for users from the time they receive or click a communication from a campaign or Flow. For example, there is an end-of-season sale campaign offering discounts to customers with a conversion goal of purchasing a product (Product Purchase event) and an attribution window of 36 hours. John is a user who receives the campaign at 7 PM today. If John purchases a pair of jeans tomorrow at 10 PM, he is said to have converted. This conversion is attributed to the end-of-season sale campaign because John has achieved the conversion goal within the attribution window specified for the campaign. If John purchases the pair of jeans at 7:30 AM the day after tomorrow, the conversion is not attributed to the campaign. The attribution windows for various channels and Flows are specified below:
Channel NameMaximum Attribution Window
Push36 hrs
SMS10 days
Email10 days
WhatsApp10 days
InApp36 hrs
OSM36 hrs
Cards36 hrs
Connectors36 hrs
Flows10 days
The minimum value for the attribution window is 1 hour for all channels and Flows. Now that you have configured your attribution model and type, go to our Campaigns and Channels Section to create campaigns on various channels.